Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 3 business days of the order being placed. Shipment will arrive in between 5-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via Email:

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via Email: to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

I forgot to add an item to my order; can I make a change before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

Why is my order not being delivered in the time estimated?

Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

How can I track my order?

We've actually made this super simple! You can click here to see the status of your order.

What do I do if I didn't receive my shipment?

If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

How do I use the Discount Code?

You can redeem your Discount Code at the checkout page.
Please note codes are not case sensitive. Even though, we still suggest that you copy and paste your Discount Code to ensure that the code is accurately entered.


If you are using PayPal, please be assured that the payment will not go through before giving you a chance to enter your discount code. You must click on “pay now" in PayPal to be redirected to our website, where you can enter your discount code.

You might not be able to use a discount code on some products that are already heavily discounted. If you believe there is a mistake or if your discount code is not working, please contact us. We will do our best to assist you as soon as we can. Please be sure to let us know which code you are trying to use.

Question I've forgotten to use my discount code, can you help?

If you've already placed an order but forgotten to input your discount code, don't worry, we can definitely help.

Please contact us with your order number and we can refund the discount part if it has not been fulfilled yet, no questions asked!

How to use the LED phone case?

You just need to plugin the cable to your mobile device. Once there is a popup that requrie the authoriazation, just approve it. Then turn on the volume. Once there is any sound detected, the LED case will light up and the light will change follow the rhythm.

When will you release a new case for my device?

All the updates related to our product, service and collaboration will be only released through our social medial account or email. You may follow us on Instagram, Facebook or subscribe for all the new, exclusive events or discount.

How do you clean the case?

Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel.

Do phone cases consume battery?

Ultra-efficient LED light source, 2% of battery for flashing all day and works for over 30,000 hours.

Can you make products with the pattern I gave you?

Yes, you can customize the phone case pattern you want, please click here.

Will this case protect my phone?

Yes, 9H hardness glass protects your phone from everyday scratches and dust; Durable TPU frame cushions your phone from up to 6 feet dropping. 

Can I use the wireless charger without removing the case?

Super thin backplate enables your phone to work with wireless charger; no need to remove the case, just set your phone down and startcharging.

Do you accept bulk purchases?

Please send us an email to with more details and we will follow up.